📦 Returns & Refunds
At Furry and Love Pets, we aim to provide high-quality products and a great shopping experience. We work with international suppliers, to fulfill and ship orders worldwide.
Please read our refund and return policy carefully.
🕒 Return Window
You may request a refund or replacement within 30 days of receiving your order.
✅ Eligible for Refund or Replacement
We accept refunds or replacements in the following cases:
- Item arrived damaged or defective
- Wrong item was received
- Order was lost in transit
- Order was not delivered within the estimated delivery time
❌ Non-Refundable Situations
Refunds or returns are not accepted for:
- Buyer’s remorse (you changed your mind)
- Incorrect size, color, or variant selected by the customer
- Damage caused by misuse or normal wear
- Personalized or custom-made products
🚚 Returns & International Shipping
Due to international shipping logistics:
- Customers are not required to return products to our supplier’s warehouse
- In approved cases, we may offer a replacement or refund without requiring a return
- If the issue is caused by customer preference, return shipping costs (if applicable) are the customer’s responsibility
💰 Refund Processing
- Approved refunds are processed within 3–7 business days
- Refunds are issued to the original payment method
- Depending on the case, a partial refund, full refund, replacement, or store credit may be offered
📩 How to Request a Refund
Please contact us at:
📧 Email: pets@furryandlovepets.com
Include:
- Order number
- Description of the issue
- Photos or videos showing the problem (if applicable)
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or PayPal account
- Contact your payment provider
- If the issue continues, contact us directly
📍 Policy Updates
This policy may be updated at any time without prior notice. Changes apply only to future orders.